Enjoy one-time free delivery to standard Hong Kong areas for purchases with a net spending of HK$800 or more after discount.

Free delivery is not applicable to remote areas and outlying islands; relevant surcharges must still be paid by the customer.

Once payment for an order is confirmed, it will be processed and dispatched within 7–14 business days.

If a customer requests to change information after placing an order, or if there are delays in the payment process, the order processing time may be extended accordingly.

All online orders from our store are delivered by SF Express, offering door-to-door delivery, and self-pickup at SF Stores and SF Lockers.

The standard delivery fee for Hong Kong is HKD 40, and the shipping fee must be paid together with the order. This fee only includes one standard delivery service.

Generally, only exchanges of items with the same model, color, and specifications are arranged.

If you discover that the item is damaged or incorrect upon delivery, please notify the delivery personnel immediately. After confirmation, our store will arrange for an exchange as soon as possible.